Thread: Kobo Aura H2O Officially Announced
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Old 09-30-2014, 10:43 AM   #302
treadlightly
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Posts: 1,370
Karma: 6957792
Join Date: Nov 2010
Location: Ottawa, ON
Device: Kobo H2O
Quote:
Originally Posted by icallaci View Post
I have never yet had to return a Kobo bought online from Chapters/Indigo. I'll be interested to see a reply from anyone who has.
You have 15 days after purchase to return to Chapters. After that, it is a Kobo warranty issue and you have to contact Kobo customer service and if they agree to replace it, you have to mail the unit to Kobo. They do send a prepaid mailing sticker.
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