Quote:
Originally Posted by pidgeon92
It often takes 24 or more hours for tracking data to update. Happens to me all the time. Several times I've receive packages where the tracking didn't update until after receipt.
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I thought that too, but it turns out NewEgg screwed up. The phone was never shipped, and it was quite a process trying to determine that. First I tried to call, but the queue was long, so I went to online chat. That person couldn't tell me anything that I couldn't see myself and told me he would submit an inquiry and it would take 1-3 business days for a response. Now I ordered the phone online 7:30 AM their time with next day shipping. I might not get a response back until the following Wed? I posted on their FB page, and got a response to email them the order info, which I did. By Saturday morning, I still hadn't heard back (I should say, I'm east coast and they are west coast so 3 hr time diff.) so I called again. This rep couldn't really tell me anymore than I already new, so I just told them to cancel the order and I ordered it from Amazon. After all that, I received an email saying that it was never shipped and just because I requested next day shipping, that isn't a guarantee that they'll get the order out the same day, however there is an option to select rush shipment, for a small fee. This on top of the extra shipping charges... NewEgg pretty much lost me as a customer after this fiasco.