Quote:
Originally Posted by AnemicOak
Call Us
Monday - Friday, 8 am to 11 pm ET. Saturday & Sunday, 9 am to 11 pm ET.
Customer Service Center: 1-800-THE-BOOK (1-800-843-2665)
International Customers: 201-559-3882
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I called the (U.S.) number above. Somehow I ended up with technical support. I didn't realize it for about 15 minutes. They were useless, of course, as far as addressing my issue was concerned. Just wanted to give you a heads-up, so that you can get routed to the right department if you call.
Here's an email address that you may try:
nook@barnesandnoble.com. I wasn't able to obtain, from anyone, telephone or address contact information for B&N's customer support or public relations.
I also chatted with a B&N rep for about 45 minutes. He basically confirmed what we've already figured out. I asked him to pass along to management my "concern" (complaint).
I've posted too many times in a row on this thread. I'm giving it a rest for a while. In some thinking that I've done, I realized that B&N has become almost an irrelevancy as far as my ebook buying is concerned--I very rarely purchase a license-book from them anymore, sometimes I will take one that's free. I wonder if addressing the download issue any further with them or on this thread is worth my time; I may quit it altogether.