Quote:
Originally Posted by pilotbob
Did you ever hear the expression, "You catch more flies with honey than with vinegar"?
If you think the device is so bad, and iRex is so bad, why do you even want it?
Believe me, support people do not want to help you more when you send an email like this.
BOb
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You may notice Bob that I've said nothing regarding the device itself. I don't have a problem with it, otherwise I wouldn't have ordered it.
I do however have a problem with the lack of customer service displayed by iRex. They really need to make a decision - either they are a wholesaler and should sell only through distributors or they are a retailer and should treat sales and customer service seriously. Currently they're trying to do both, and neither is being done properly.
You have also only seen the last few of the emails I have sent. They didn't start off with the tone of the last two - they got to that point as I became increasingly frustrated and angry with the ongoing BS I was being given. If they had just been honest and up front with me (and I suspect others) then I wouldn't have had any problems. But trying to find out *anything* was like pulling teeth and when I did it more than often was incorrect - whether by design or incompetence I don't know.