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Originally Posted by Joeldmtl
...All they could suggest was a "factory reset"
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Typical response in the service industry.
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[COLOR="Blue"]In addition, about a week ago, my Kobo started to freeze while I was reading. Then, after a few minutes, it responds to instructions I have given it while it was frozen and functions properly until the next freeze.
In order to try to see if these problems were created by a corrupt book, I deleted all my books except one new one, logged out and back into my account and did a factory reset – All to no avail.
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Exactly like my Touch. When I first received my touch I upgrade to firmware v3.3.0. That was when I was having the problem. I am now running 1.9.16 (just because that is the firmware that was on it when I received it) and the unit alternated between tap to turn the pages to having to swipe across the screen to turn pages. I give a v.2.xx firmware a try once I am done with my current book.
I hope you get to resolve your issues. Good luck.