Quote:
Originally Posted by AbPho
My USED Kobo touch occasionally, and sometimes quite frequently, freezes on me. Upon using the touch screen to turn the page or call up the menu the unit does not respond. Multiple taps cause nothing to happen. Even pressing the home button does nothing at this time. Once I tried to forced shut down by holding the power button. This did nothing as well. After a short while (1-2 minutes) the unit un-freezes and runs all the commands that I had given it while it was frozen. ie: it would turn 3 pages and then bring up the home screen because I tapped the screen 3 times and pressed the home button once.
A number of Kobo Touch owners are experiencing this issue. Starting from when the unit first came out to now.
There are various articles on the net that tell you to perform a hard power down, a soft reset, a factory reset, ensure a fully charged battery, etc. None work. I've tried all those suggestions.
Different firmwares have not helped. There have been many updates since the Kobo Touch's release and people are still commenting that theirs crashes. I will assume it is not a software issue.
I figure it could not be a hardware issue either because people are still reporting newer Kobo Touch units freezing up. This time assuming that there is only one hardware revision to the Kobo Touch.
Then I though about the µSD card. That is one possible variable that could be the culprit. I could see Kobo using different makes and models.
I picked up a class 10 8GB µSD. I wanted a faster read/write card versus huge storage capacity. 8GB is crazy nuts anyways given the file sizes we are dealing with.
Final results:
The unit responds noticeably quicker. Page turns are faster. Navigating the library and working the menus is also faster. However, the unit still freezes up on me though. 
Now I am wondering if it is the reader? I have read that an alternative reader exists. I have not looked much further into this. That will be my next project. |
Below you'll find an e-mail I sent to Kobo Customer care Canada discussing two problems I'm having with my Kobo Touch. Both problems have been flagged in the "Mobilereads Kobo forum" (One being the same as the one you are describing). Yet in my last phone call to Kobo, one of the supervisors suggested that they had never heard of either. All they could suggest was a "factory reset"
What do we do know?
1) Wait for another firmware update;
2) Buy a Kindle;
3) Let the bookstores that you buy your books from know that you cannot buy books from them anymore as your Kobo e-reader is not functioning properly and that you may have to switch to Kindle - and let them press Kobo?
E-mail to Kobe:
After our latest firmware updates (3.8...), about 2 weeks ago, my wife's and my Kobo Touches started to freeze upon selecting bookmarked pages from “ANNOTATIONS”. After waiting a few minutes the units unfreeze and then revert to their home-screens, at which point we have to reselect the books we were reading to get back to where we were before they froze. (Both readers are about 2 years old and have the same books on them).
In addition, about a week ago, my Kobo started to freeze while I was reading. Then, after a few minutes, it responds to instructions I have given it while it was frozen and functions properly until the next freeze.
In order to try to see if these problems were created by a corrupt book, I deleted all my books except one new one, logged out and back into my account and did a factory reset – All to no avail.
I have contacted Kobo Customer Care a few times about this problem, but have not really had much help. CAN YOU PLEASE HAVE SOMEONE WITH TECHNICAL KNOWHOW CALL ME TO CLEARLY DISCUSS HOW TO RESOLVE THESE PROBLEMS!!!