Quote:
Originally Posted by Dr. Drib
The OP made it quite clear - in his explanation to us - where it needed to be shipped.
This is a level of incompetence on Booxter's part that is appalling and unprofessional, and one that has the potential to erode their buyer's base.
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Thanks guys for the tip on the phone number. I called and spoke with, I assume, Booxter, but the line was quite bad. He agreed to ship the e-reader back from my inlaws to his office, and then send it on to me. I don't know why he can't just arrange to have it sent striaght to me, but there you go.
The address where I am now living was even written on the box that he sent to my inlaws, but then my old address was somehow written over the top (I've not seen it, just been told by my family). I tried to explain this to him, but he didn't get it and then blamed me for not updating my address in their database.
I know mistakes are made, and I don't mind that, it's the slowness of the response that's annoying. I sent the e-reader on August 8th, it's now September 26th, and I'm very reliant on the reader for my work.
Hopefully I'll get it next week.I'm sorry for making a fuss here.