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I use to have a Literidi Kobo was great at helping the 1-2 times I needed help. Amazon also has Fantastic service. No offence I heard that Kobo may be closing... I heard this right after they took over for Sony. They are still around so who knows. You may want to check into it more . Yes I had Horrible service from Nook & 2 bad readers from them in 10 days was too much ... I went with Kindle!
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