[Shaena]

I'm looking for a new e-reader- and apparently I decided I needed on at the right time. I had no inkling that there were some new ones coming out. I was just fed up with B&N. I've had several Nooks over the years- I really liked them. I liked the fact I could go into a store with it and preview books that way.

But, to be honest, I have had the WORST time with their customer service. I've had to return each NOOK at least once. And while, ultimately, I'm satisfied that B&N fixed whiter problem I was having... Getting there was painful. To the tune of B&N reps getting my address wrong no less than 3 times on the last go-around, and proceeding to send replacements that ended up lost in the mail.

Anyway... I'm now considering making the change to either the Kindle Voyage or the Kobo H2O.

I've read all the reviews so far. I like the SD card option on the H2O. I like the waterproof-ness- something I hadn't even expected would be offered in an e-reader.

...But I know nothing about Kobo's Customer service, and from what little I've heard, it's not stellar.

I like some of the options on the Voyage. It sounds like a fairly sold platform. I use Amazon for other purchases, so I'm comfortable with them.

...But I've never had to deal with Amazon customer service for something like this.

What are your thoughts? And would the extended warranty on the Voyage be necessary?

B&N was actually really good at honoring their warranty, and sending replacements- I will give them that. But sitting through HOURS to talk to the right person who could actually help... it was painful.

Thanks in advance!