Quote:
Originally Posted by HarryT
If it's gone missing in the mail (and you can't blame Bookeen for that) can you not make a claim on the mail insurance? You did have insurance for mailing something that valuable, surely?
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Yes, Harry, I do. Not a whole lot, as it's not all that valuable (IMHO). However, unfortunately THE THING is not lost - it's just Bookeen falling asleep for a week or two, while the mail piled up. I have a word for them (after 3 weeks), advising me that their technicians are hard at work at it... Must be painful.
I wonder how long does it take a French technician to figure out a thing like that... And how many French technicians are actually needed to do this. It should not be above 24 hours, or one workday, as this is really not a complicated thing - either a crack or a controller problem. However, considering the amount of holidays and vacations that French are absolutely obligated to take, I expect that I will not hear from them anytime soon.
Anyhow, I believe that they have to either send it to an original manufacturer, or just make the answer up, they have no clue themselves.