[MacEachaidh]

Wow, so disappointing.

My Kobo Aura HD has been misbehaving since I got it. I've had several discussions with Kobo Customer Suspense, I mean Support, and finally was encouraged to seek a replacement, since my warranty was close to expiring.

What I didn't realise was that a) I'd be sent a second-hand unit as a replacement, and b) the warranty on the replacement would be only 90 days.

I received the replacement last night, and have already had to call Support on it because it keeps bricking, even in the setup, trying to load just the f/w update it received from the Desktop. It's clearly an old device, because it resets to f/w 2.5.0 when factory reset (which I've had to do twice now, to recover the device). Customer Support evaded the topic of replacing it again, and left me with a "use it for a while and see how you go" position.

I'm very unhappy, and would appreciate advice. I'm grateful to Kobo for being willing to replace faulty hardware, but disappointed to receive a second-hand unit that is clearly worn (the back, at the peak of the folds, is scuffed and almost colourless; it's clearly had some rough use; and the peel-off screen protector has grit and hair stuck under it, so I doubt it was refurbished in a particularly clean environment), and one that is already faulty, right out of the box.

Odds are good, I would think, that it's going to fail in a short period of time. Even if it staggers on, being intermittently uncooperative, I feel like I'm getting far less for my money than if I had simply gotten a non-faulty device in the first place.

Should I just contact Kobo again and say, "Sorry, not OK, please replace it"?

What would others do?