Quote:
Originally Posted by snape
Good to know. I'll not be trying again (I was worried the purchase would be processed multiple times, and your experience bears that out) so hopefully this works and my books actually show up. If not, I'll write off Kobo as a vendor and be done with it. I've already had issues with them in the past and I'm really only initiating these 2 purchases to take advantage of the BPH settlement credit I have with them.
I'll be curious to hear how/when your issues are resolved.
Edited: I just checked my PayPal account and, despite my diligence in going through the purchase process only once for each book, the pending charges from Kobo each appear twice.
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I think the people at Kobo must be confused. I got an email from them today (finally) and they have no record of my purchase of parts 4 and the final part of "The Island" and made mention of my pre-order of "Wings of Fantasy" as well but they seem to have the two orders mixed together. I had to send jpegs of the pre-order page for the one and of my charges on my bank statement for the other as a means of hopefully getting the mess sorted out.