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Originally Posted by Icelander
This will (maybe) be my first e-book reader from Amazon but I'm not impressed by the customer support. I contacted them about the different screen specifications listed on the sites almost four days ago but still no reply.
Amazon.com Kindle store:
Amazon.com Kindle store for international customers:
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I wouldn't blame CS for an information screw up. CS works on scripts provided to them by the employees within the company that are supposed to know what is going on and why. They rarely know much of anything in the CS department, they simply read from scripts. My guess is that the web developers copied and pasted info from earlier releases and simply didn't verify that it was correct or simply failed to make the proper corrections. I suspect it is just sloppy work by the web developers and that it is so low on the corporate radar that no one has noticed the error yet. Your email complaint probably went into a bucket of unread complaints, to be perfectly honest. Until an Amazon employee with enough tech savvy actually notices the error, it won't get corrected.
Quote:
Originally Posted by Anthem
I pointed this out last week... but everyone told me that I was crazy.
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I'm not sure what you are talking about? Everyone seems to accept the fact that Amazon has posted different info on different websites, and we are all pretty much confused as to which website(s) have the correct info.