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I imagine we'll hear about a sale of the Nook part of the B&N business soon. This is probably related to that.
I've invested a great deal of money in Nook content. I downloaded it all onto a PC a while ago so I'd have those books no matter what. I've had B&N tell me I hadn't bought a book and erase it from my library, and then reinstate it to my library after I called and went over it with them, and then a year later they mysteriously deleted it again claiming I hadn't paid for it. That was a ridiculously frustrating experience and caused me to lose a great deal of confidence in B&N. Their customer service is pretty horrible, especially when compared to Amazon.
I use my Nook for reading old content, but I haven't bought a new Nook book for a while. If I buy something new, I get it from Amazon and read it on my Kindle. I just don't trust B&N to not take a book out of my library, but I have never had any problem with Amazon and they have such great customer service that I feel like if I did have a problem it would be resolved well and easily.
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