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Again, it's the degree of effort I have to go through to get something I paid for.
B&N has been, so far, my favorite retailer. Until this unannounced change, I could do everything from my Linux netbook: buy the book, download it immediately through the browser, run Calibre (under Linux), and run the tools necessary to free up the file.
Now, there are more steps, more software involved, more devices involved, etc.
And, of course, I don't like the way this "change in policy" (to files that I do have a legitimate interest in) was enacted without any prior notice.
The idea that it was done to protect "security" ignores the fact that several publishers that are carried by B&N do not add DRM to their ebooks, explicitly so that the (paying) customer has the freedom to read as they choose. Enforcing this security on their products undermines their stated goal.
And, generally, I'm peeved at being treated like a bum by another vendor.
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