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Old 09-20-2014, 08:25 PM   #4
DNSB
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Posts: 46,394
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by robko View Post
That sounds like you have a corrupt book or database that's causing your freezes.

To "reset" it: you should only need to hold the power button OFF for 20-30 seconds. The screen likely won't change although the light should go off. Wait another 10-20 seconds after you release it before trying to turn it on again. It won't accept ON input immediately after shutting off. The other option would be to try the pin hold in the bottom to reset it. But this really sounds like something specifically related to your device/books than a general firmware issue.
Actually, a power cycle or a pinhole reset won't have any effect on database corruption. What you are describing is the first part of a hardware factory reset. He would need to do the hold light button while sliding the power switch step after the 20 seconds hold/release on the power switch.
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