Quote:
Originally Posted by 49Kat
As a customer, it concerns me that a company would have customers' credit card info on file and not be easily contacted should a problem occur. The chat was good, things got done in a timely manner. Phone support...my experience with it was a few years ago and it was a disaster, but Kobo has since stopped using that particular offshore company.
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Phone support is still offshore...and *awful*. Any conversation that starts with "I am here with you and with the email" and includes a suggestion that if I can't get the app from Apple I should just go to the Google Play store (!!!!) is a pretty clear indication of a company that has no interest in customer support, just profit.
Quote:
Originally Posted by 49Kat
I would urge you to not just let them keep your money without you having the item you paid for. I know it's a hassle for you and maybe the amount of money involved may not be worth your time, but it sets a bad precedent. It's not fair, and it's not right. You paid for an item in good faith. If you don't have what you paid for, you are entitled to get your money back.
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You are right -- but I am pretty d*mn annoyed by the whole thing and not looking forward to another aggravating phone call to try and get my refund.
First Nook, now this -- it's like these folks got together and tried to find the surest ways they could to drive their customers to Amazon instead...