Quote:
Originally Posted by Read, Eat, Sleep
I'd try this...but how do you find the online chat? When I go to the help page, the only option I get is to submit by email (and from experience I know I'll get a pop-up for phone option after I submit the email form). Oh, and there's up to a 60 hour delay before they will respond to email.
I appreciate the help y'all are trying to give me.
This is *so* dang frustrating that I'm about ready to let them keep my money and go buy the book again on a platform that *works*. I was trying Kobo to support a local bookstore and because friends who have more contacts in publishing than I do say diversity in ebook sources is important for competition...but if the competition can't deliver a readable book to me in *any* form, I'm going to just go back to Amazon.
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I'm sorry, you're right. I've been all over the Kobo website just now, and I don't see any chat option there anymore. And no way to phone unless you fill out that e-mail form.
As a customer, it concerns me that a company would have customers' credit card info on file and not be easily contacted should a problem occur. The chat was good, things got done in a timely manner. Phone support...my experience with it was a few years ago and it was a disaster, but Kobo has since stopped using that particular offshore company.
I would urge you to not just let them keep your money without you having the item you paid for. I know it's a hassle for you and maybe the amount of money involved may not be worth your time, but it sets a bad precedent. It's not fair, and it's not right. You paid for an item in good faith. If you don't have what you paid for, you are entitled to get your money back.