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Originally Posted by Alexander Turcic
What they said before:
"Although the business focus of iRex Technologies is Business-to-Business solutions, we will also make our product available for individuals, who can order via our iRex Technologies web retail. (April 2006)"
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I vaguely remember reading that the direct to individuals part was added later. But I admit I may be wrong and The Archive isn't responding so I can't check for myself.
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Originally Posted by Alexander Turcic
They then postponed April to May because of "technical glitches" with the Web store.
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Yes but there has been a hot of hot air along the lines of "setting up a webstore doesn't take a month".
But to look at it from another perspective. They could mean it's something related to the webstore (billing/delivery etc etc) which is causing the problem.
One example which I have seen with a friends company which seems to fit. They were a wholesale firm which decided to sell direct themselves. And set-up a website. What they diddn't take into consideration was that their billing system was quite labour intensive.
The website got launched became very popular (The retail side soon overtook the wholesale side) and their accounts team got swamped with work because selling 1 seperate unit to 1000 customers produced a lot more paperwork than selling 1000 units to 1 customer.
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Originally Posted by Alexander Turcic
Sorry, but I have to say, their customer relations needs some serious revamping.
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No arguement. I still haven't had a single reply to any of my emails.
Don't get me wrong. I am very very annoyed over this. I'm just doing my best to take a step back and see it from another angle.