Quote:
Originally Posted by crich70
I can understand them wanting to protect their product against someone downloading a book without properly paying for it, but making such a change in how paying customers can access their purchases like they did without saying anything to their customers is just wrong. I mean they can send out emails regarding bargains that the customer might like to buy with no trouble so why couldn't they send out a special email to their customers or put something up on the home page that tells about it? Preferably before they made the change so people would know about it. That would have been the courteous thing to do. I remember a few yrs back when Amazon pulled books off (I think it was 1984) that people had bought not realizing the seller didn't have the right to sell that particular title. People were outraged that something they had paid for legally was taken away from them. Granted the situation is a bit different here, but still the principle of courtesy is the same.
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I think you are unfamiliar with the profound incompetence that B&N can show at times, in virtually all aspects of their business. Assuming my wild-assed speculation is correct (and
I don't think it is), the following would be the result:
First, it interferes with legitimate customers' using their purchases.
Second, the unannounced nature of the change has
seriously damaged their relationship with their customers.
Third, as the Greasmonkey script shows, it doesn't actually stop you from downloading squat.
But it has the earmarks of a panic stricken, hastily thrown together fix to a problem they just discovered. It's plausible that's the "security fix" they're referring to, but highly unlikely.