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Number 4 in my series...
...of increasingly nasty emails to iRex regarding my order.
Sent a few minutes ago.
Re: Order #xxxxx
In response to your email, which states:
"Your order is still scheduled to be shipped this week. We do not give exact shipping dates as these can be subject to change."
Why the hell do you think I want you to commit to a firm shipping date??? Given the ongoing delays I want to know if it is worth the trouble of requesting a chargeback on my credit card and ordering from someone who actually gives a damn about their customers.
My order may still be scheduled to ship this week, but it was 'scheduled to ship' two weeks ago as well and that never happened. Please tell me why I should believe a damn thing you say? Your entire business model appears to be based on lying to your customer base. I'll give you some examples, directly from your own website:
DR1000S - "Ships within 2 to 3 weeks." - no it doesn't
DR1000S - "The chargeable built in Lithium Ion battery has sufficient power to last for days." - only if you don't actually turn it on and even then it's only a maybe.
iLiad v2 - "Fortunately, your iLiad will allow you to read and write for up to 12 hours* without recharging the battery."
I could add many, many more simply by going through your own forums.
So, I want a committed, firm shipping date, beyond which I shall be forcing a refund from you and taking my business elsewhere. Given that there are only 2 days to go in this week (which my order is allegedly still scheduled to ship in) this should be possible for an organisation with even your level of incompetence.
Stephen Silk
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