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Absolutely yes. I've seen a huge change in service level. I don't order that often, but often enough over the last several years to notice.
I live in Toronto, Canada. There is an Amazon.ca centre in Mississauga, an adjoining suburb. In the past, when I would place an order, if I did it early enough, the item would be at my home the next business day. This was with the regular, free shipping. This was always the case. Once they introduced their paid Prime service, all of my orders with free shipping require at least two days, though I have had it take up to four. It certainly seems they have deliberately downgraded service so they can offer a paid "improvement." I hear next they're going to be increasing the chocolate ration.
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