Thread: a Problem with a Kobo book purchase
View Single Post
Old 09-18-2014, 04:38 PM   #42
crich70
Grand Sorcerer
crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.crich70 ought to be getting tired of karma fortunes by now.
 
crich70's Avatar
 
Posts: 11,310
Karma: 43993832
Join Date: Feb 2010
Location: Monroe Wisconsin
Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)
Quote:
Originally Posted by khalleron View Post
My experience with Kobo CS is that you WILL get your money back eventually, but it will take a couple of months and about a dozen emails before that happens.

Just ignore it if they say they're kicking the issue up to Tier 2. No one has ever heard from Tier 2, it's just a stalling ploy. Keep emailing CS every couple of days until you get a refund.

The upside is that they'll generally also give you a coupon for a free book. If they do, get a really expensive one.
Oh I know they'll get back to me. It will take a few days and with the weekend round the corner it will probably be next week, but they will get back. It just irks me a bit and I felt the need to vent. Especially with what the people at B&N are doing now.
crich70 is offline   Reply With Quote