Here is part of the email I got back from them:
Quote:
Dear Customer,
Greetings from Barnes and Noble!
Thank you for contacting us. I'm sorry to learn that the download option on your books are missing.
On behalf of Barnes & Noble, please accept our sincere apologies for any inconvenience this may have caused.
We’re sorry, but the ability to sideload NOOK purchased content has been discontinued. If you are attempting to unlock a sideloaded file, you will not be able to do so. We apologize for any inconvenience. However, your NOOK purchases are available for re-download from the NOOK cloud, and you may continue to sideload any other supported file format.
I hope that I was able to address your concern accordingly. It is my great honor and privilege to assist you with this concern.
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So unless there is some sort of super duper never-before-seen great sale on a book I cannot get from somewhere else, I am done with B&N. (Which is a shame because there are some books only available at Amazon and B&N, it's like some authors who self-publish their backlist are not aware of any other storefronts).
It's like B&N execs got together and said what's the one thing we can do to guarantee customers go over to Amazon
I have issues with Amazon Kindle books since I like ePub. Yes I can make them work, but they add a lot of funky coding like Kobo did in the old days.
So far I have not had any kepub only books from Kobo. Fingers crossed Kobo and Google do not go this route as well.