Quote:
Originally Posted by desertgrandma
Absolutely! I would have been thrilled with that offer had it been me. However, this particular person just couldn't understand why Amazon wouldn't just replace the Kindle.
Her claim, was that Amazon showed a video of a Kindle being dropped. Since she dropped hers, in the same way, she felt she should get a new one for free.
I'm sure it can be dropped 10 times in the same way and not suffer damage.....but the 11th time.........just depends on where it hits.
Since Amazon doesn't offer repair service, and I don't have $180 laying around, I treat mine like a newborn........
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Well, unless she had video of the incident where she dropped her's, I don't see that Amazon would have to cover it under warranty. And, even if it was the exact same drop, the video on Amazon is really only to show that the unit is fairly tough .... not that it will survive a fall under any and all circumstances.
Of course, people are essentially stupid. They see something in an ad, and assume that what they see makes for some type of contract between the viewer and the company. Not likely.
Reminds me of the kid in my neighborhood growing up who saw a TV ad for "Jets" cereal. The kid in the ad ate Jets and then flew. So, naturally, this twit climbed up on his roof with his bowl of Jets, and then fell to the ground and broke (as I recall) both of his legs.
That anyone would think a unit they dropped and broke was something that the company should cover (on a standard warranty) is a little off the wall from my perspective. No company is going to cover that .... how would they be able to tell from how high it was dropped?? Gee, it just fell out of my hand .... as I was reading a book while wing-walking on my bi-plane. (??) So, now Amazon should replace it for free??
I really think they were bending over backwards when they offered the fifty percent discount on a new one. They certainly weren't obligated to do that.