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Oh bugger. Spoke too soon.
Just got an e.mail from Kobo customer service, to say, "Congratulations on reformatting your device. Since the issue has now been resolved, the incident has been closed. Thank you for contacting Kobo Customer Care."
Bloody hell. Don't they even read their own incidents?!!
Anyway. Since the issue no longer appears to be related to the firmware, I'll stop posting in this thread.
Wish me luck!! :-(
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