Thread: Firmware 3.8.0 released
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Old 09-16-2014, 12:46 AM   #235
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by MacEachaidh View Post
Thanks David. Thanks all who have given me feedback.

I felt my first step was to at least hear whether others had experienced anything similar — devices being what they are, it's not always easy to tell what level of "quirks" is to be expected (and, I guess, put up with). $220 is not a cheap device by my standards, but I guess to other people it might seem that it is, and maybe I shouldn't set my expectations too high.
I agree, $220 is not a cheap device. I don't think your expectations are set to high. It should work better than you are seeing.
Quote:
Anyway. Given today's feedback, I contacted Kobo again — on the number for the local Kobo distributor, so was stonkered to get a call back *from Canada* !! (I guess I have Skype and the like to thank for that?) The device is still under warranty, so I didn't want to blow that option while it's still available. The rep was actually really responsive and on-the-ball — insisted we do a factory reset as a first step, but I guess that's part of the script — and now it's up for escalated attention. I don't mind that, if it gets fixed or replaced ... and if at least it means no-one's going to come back and say, "you opened it, you broke it!"
That sounds a little better of a response from them. Hopefully they sort it out.
Quote:
(Oh, and in registering the device after the reformat it installed 3.8.0 via the desktop, so I guess the firmware release has made it to Oz.)
I noticed that my son's Glo and the other Touch were on 3.8.0 on the weekend. It must have hit them some time last week.
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