Quote:
Originally Posted by MacEachaidh
I've referred this to customer service a couple of times, and their replies have been politely-phrased variations of "what you're saying makes no sense to us and we're going to do nothing about it". So maybe I'm thinking in invisible ink as well. 
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From what I have seen, I agree with customer service: it makes no sense. it sounds like something is out of place. Have you ever pulled it apart? Or dropped it? Either could have caused this. If it was in my hands, I would pull it open, check the connections and that everything was seated correctly.