[brdigetrlol]

Well. I guess I'm just impatient. I ended up taking it in and after they tried everything that I did they opened a new one which responded right away and they gave that one to me as an exchange. I had charged the Kobo for probably an hour and a half, which I would assume would be enough to have it at least turn on for a moment or change the screen in some way, shape, or form.

Yes, I do have the desktop software. Which I just used to set up my new Kobo. And after ejecting this one it proceeded to say that it was updating, then the screen flashed black before going blank. I have it plugged in right now. This one will not show me the power light while it is plugged in at all. However, as soon as I unplug it the light turns on, but that's it. Now maybe it's just me, but it isn't obvious at all what is supposed to be happening or whether this is all usual behaviour. If it would just say somewhere in the manual or on the website or in any of the places that I've looked that this is normal and that I just need to let it charge for three hours or so, then I would be perfectly content with letting it sit and charge for three hours. But as it stands, while letting it charge seems to be the only recommended course, it's still a little frustrating that it isn't made clear that this will almost certainly clear up my issues.

I'm sorry for the little rant and the huge blocks of text; I'm a little irritable today. Just a question. When plugged in, if the screen is blank and won't turn on, but resetting it causes it to flash black briefly (same as if I unplug it and hold the power switch until the light goes out and then plug it back in), should the power light be on? How am I supposed to know whether or not it's actually charging at this point? Because the light is not on and will not stay on while plugged in. Unless I unplug it, hold the power until the light goes out, then hold the power again until the screen flashes and then plug it back in. I don't understand the behaviour of this device.

EDIT: Forgive my impatience. I will be letting it charge for the next three and a half hours or so before I head off to work. I have a feeling that all will be fine by that point. Either way I'll come back and give an update.