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Originally Posted by CommanderROR
I'm with you on almost everything oliver...BUT:
Whatever the trouble is, the one thing they HAVE to do is tell people what's going on. i'm not talking about taking us every step of the way or something...just stating the correct reason for the delay and giving an approx. on how long it might take (make that conservative...)
It is absolutely unexcusable to wait till the alst day of April, telling people that the device is ready and will launch in April and then suddenly delaying, giving a very unconvincing reason, and not only for a couple of days (delays like that can happen easily) ub tby more than 4 weeks.
This is very unporfessional behaviour and not to be tolerated. .....
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Yes - I agree. They could have handled the communication much better. I think that unexpected things have happened though, and I wonder how professional it would have appeared to post successive reasons on the site for each delay? For example: the "pdf reader isn't ready" and one week later "the power management software isn't ready" etc etc. Do you see my point? I think that companies now tend towards monolithic silence and this is perhaps why.
However, now that they have created expectations, I totally agree with you that they should post a statement giving us a feel for the reasons and the time frame. This would only make us less upset. In any case, the uncertainty in this community is not working in their favor...