Number 3 in my series...
...of increasingly nasty emails to iRex. Sent a few moments ago.
Re: Order #xxxxx, placed Oct 21st.
In your response to my initial enquiry, you told me that you expected to ship my order within the expected timeframe - 2-3 weeks. That would make it sometime between the 4th and 11th of November.
Your second response - again in answer to an inquiry from me, god forbid you should actually communicate with a customer proactively - told me that there had been a 'delay' (no explanation of why or what had caused it of course) and that it would be shipped in the week of Nov. 17th.
Well, we're now halfway through that week with no change in my order status. Given your obvious inability to tell the customer anything without a gun held to your collective heads I am forced to ask yet again about the status of my order. And this time I want the exact date this week that it will be shipped. You have three choices - today, tomorrow or Friday (assuming somebody even bothers reading this today). If it is not going to ship this week, or if you give me a date and it does not ship on that day, then I would like to know what compensation you will be offering me for your continued fraud.
I am aware of resellers that actually have stock and would be happy to ship it to me even here in Australia. I would cancel my order with you except that you, unlike every other retailer in the world, charge the buyer's credit card at time of order instead of time of shipping. So you have my funds and I don't have my order.
It occurs to me that that could be a possible reason for you charging at order instead of shipping. I wonder, given your utterly abysmal level of customer service, how many orders would be cancelled if you didn't already have the customer's money?
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