|
yes...this seems to be an increasing problem...companies not talking to their customers, not replying to service requests or technical questiones...service in general is going downhill.
There are other examples however...like the big Graphics Cards manufactureres that have fianally learned that "paper-launches" can harm their image pretty badly. Both ATI and Nvidia habe managed to get rid of that bad habit for their latest line of Video Cards...so there is hope...at least for some issues and from some companies.
The trouble is that although iRex has done a very bad job so far, the device itself is still interesting and I'd still like to buy it...and in doing so I will indirectly support their outrageous behaviour...dilemma...
On a sidenote...I haven't seen Henrycat around today...I guess he is really clever and decided not to come here on the last day of May because he probybly knew they weren't going to make it and people would have swamped him with questiones he can't answer again...^^
|