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I think I need some help here...
Does anyone have experience with returning items directly to Kobo? I received a surprise replacement Aura yesterday (to go with my surprise U2 album!!!!), but I have no order number with it, no directions, no return instructions, no paperwork of any kind...It was just a box in a non-padded mailer with an address on it. I emailed them asking what I should do, but there has been no response other than them telling me they'll get back to me when they can, because they're experiencing higher-than-normal volume.
Suggestions? I would like to list the new one somewhere, but I'm not comfortable doing it until the old one is back in their hands...
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