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Originally Posted by tomsem
I've had no similar issues with my PW and or Fire.
Note that the problem could be on either device. If you can borrow someone's Android or iOS device you could try for a third opinion with the respective Kindle apps. The nice thing about cloud collections is that you can edit them without having to download any content.
Amazon CS would probably have you de-register and re-register. Have you tried that?
The Kindle Keyboard doesn't support cloud collections. It would be of no help.
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Yes, de-register & re-register is the first thing they tried. What about Kindle for PC? Do you know if it supports cloud collections? I download everything there first to import to Calibre, because then my entire library is backed up to my external back up drive. I've seen collections on the PC app. Dragging & dropping would be awesome!