Quote:
Originally Posted by KarlB
Thanks for sharing your informative tale of woe, Hitch. I too have run into some capricious bugs with regard to KDP stripping out embedded fonts, and like you I've run into multiple stone walls of ignorance, misinformation, and flat-out refusal to communicate on the part of Kindle technical support staff when I tried to report those bugs.
After a couple of decades in the software industry, I'm certainly familiar with having to deal with and work around bugs in OS's and third-party tools. But some of this Amazon/Kindle idiocy just goes beyond the pale, IMO.
I had at one time intended to set up shop as a professional eBook formatter, but those plans are in the trash now. I'm just not temperamentally suited to having my code vandalized from afar by Amazon, to say nothing of the thousands of other bugs and flaws in the hundreds of other e-reading devices and apps out there. So perhaps there's a small bright side to all of this for you, Hitch: One less competitor in the eBook-formatter market.
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Trust me:
Despite how
GLAMOROUS it looks from the outside, inside, it's just not that much damn fun.
Seriously, it's a lot of work, for very, very little money, with a clientele with extremely high expectations. I know that sounds self-serving (ooooh, keep all the competitors away!), but honestly, I don't think anyone knows what it's like until they've worked in it, in a retail sense. If you're doing work for Imprints, sure. It's fine. But in a one-on-one sales/supply environment...it's a very, very tough go.
Hitch