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KarlB · 09-09-2014, 09:08 AM

Thanks for sharing your informative tale of woe, Hitch. I too have run into some capricious bugs with regard to KDP stripping out embedded fonts, and like you I've run into multiple stone walls of ignorance, misinformation, and flat-out refusal to communicate on the part of Kindle technical support staff when I tried to report those bugs.

After a couple of decades in the software industry, I'm certainly familiar with having to deal with and work around bugs in OS's and third-party tools. But some of this Amazon/Kindle idiocy just goes beyond the pale, IMO.

I had at one time intended to set up shop as a professional eBook formatter, but those plans are in the trash now. I'm just not temperamentally suited to having my code vandalized from afar by Amazon, to say nothing of the thousands of other bugs and flaws in the hundreds of other e-reading devices and apps out there. So perhaps there's a small bright side to all of this for you, Hitch: One less competitor in the eBook-formatter market.

09-09-2014, 09:08 AM	#54
KarlB Enthusiast Posts: 36 Karma: 40 Join Date: Feb 2009 Device: clay tablet	Thanks for sharing your informative tale of woe, Hitch. I too have run into some capricious bugs with regard to KDP stripping out embedded fonts, and like you I've run into multiple stone walls of ignorance, misinformation, and flat-out refusal to communicate on the part of Kindle technical support staff when I tried to report those bugs. After a couple of decades in the software industry, I'm certainly familiar with having to deal with and work around bugs in OS's and third-party tools. But some of this Amazon/Kindle idiocy just goes beyond the pale, IMO. I had at one time intended to set up shop as a professional eBook formatter, but those plans are in the trash now. I'm just not temperamentally suited to having my code vandalized from afar by Amazon, to say nothing of the thousands of other bugs and flaws in the hundreds of other e-reading devices and apps out there. So perhaps there's a small bright side to all of this for you, Hitch: One less competitor in the eBook-formatter market.