Quote:
Originally Posted by poohbear_nc
In the days before packaging feedback, when I was still buying a lot of books, almost all that shipped from the Lexington, KY facility arrived damaged - one book in a huge box with no air pillows, several books of different sizes dumped into one box, etc. I got fed up and emailed Jeff Bezos directly (jeff@amazon.com). Emails to this address are personally answered by a high level flunkey. I got a polite response with a promise to investigate, and the packaging did improve.
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Now that's odd I got all my books from that place and only had two arrive damage in the 7 years I lived in TN. Now I have not ordered any books yet here in Raleigh. Hubby ordered all his textbooks from Amazon brand new and they arrived safely. The books I did get were always shrinked wrapped though except the two they were in padded envelope and who ever put in it got the cover caught and bent it.