Try their chat option and have the rep check on the item. That happened to me once and the item was apparently out of stock, even though the webpage didn't say that when I ordered it. It seems you can get one of several suppliers of the same item and you can just draw the one who is out of stock. They cancelled the order for me, and then I was able to re-order it from another supplier. And for the trouble, they gave me free one day shipping on the item.
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