Thread: Amazon: Service level declining?
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Old 09-06-2014, 12:53 AM   #67
Blossom
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Quote:
Originally Posted by mgmueller View Post
I've carefully been watching the details for my last few orders.
I found the system from Amazon about delivery schedules seriously flawed.
When checking out my shopping basket, I often find absurd schedules.
For example, when filling the shopping basket on Friday 11pm, the checkout states "delivery on Saturday".
My simple explanation: They don't consider actual times, but simply calculate calendar days. If I order on Friday 11am, of course I can get it Saturday morning. But if I order on Friday 11pm, no way they can make it. But their system simply seems to assume: "Order on Friday = shipment on Saturday" (in Germany, PRIME means 1 day). Seems like an unbelievable oversight, but it really seems to be that simple.
Personally, I've stopped bothering about their schedules in the shopping basket. I make my own schedule and that's relatively (>90%) precise then.
I'm hoping it comes tomorrow like it said and she paid for overnight shipping. She doesn't have Prime. If it doesn't I'll have her call them to get her shipping fee reduced.
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