[ladyoflorien]

There are now books in the Kobobooks store that can only be downloaded using Kobo's proprietary reader software. I am in the process of getting a refund for Andy Weir's "The Martian" and John Scalzi's "Lock In" because first, I don't like being forced to use specific software and second, their helpdesk is worse than useless. The support staff at Kobobooks will tell you that your reader does not support the epub3 format which has nothing to do with the issue and the staff won't let you get a word in edgewise to correct them. To test, you can load the kobobooks reader software on your computer, download an excerpt, and then open that file in any reader product you like such as Calibre or on your eReader. I will purchase the ebooks again from a retailer, such as Google, that so far isn't trying to force me to use software specific to their brand. I will never buy a book from Kobobooks again.