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Im in exactly the same boat as MSWallack.
After I installed fiddler, I can access the store but cannot login.
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My situation exactly, also. I use XP SP2 without Norton or McAfee. I must have had a different support person; mine acknowledged that they are "having lots of problems with the WEB site that they didn't understand", but said further that "the new WEB site will fix everything". Alas, he was wrong.