Quote:
Originally Posted by FinancialWar
I would not buy anything from ereader-store.de again, have you read their refund policy?
...basically if you find a defect after one day of usage, you can no longer return it.
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That's against European law! Their T&Cs may say so, but they never would succeed if a customer would escalate.
And btw: Their argumentation doesn't make any sense at all. One easily could send an email right after receiving the package, claiming some ominous crashes or other hard to find faults. Then one could send it back one week later, referring to the fault (which isn't even necessary, one can send back without any kind of explanation) even if the reason for returning might be something entirely different.
Quote:
Originally Posted by FinancialWar
And they don't refund postage cost...
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That's the new situation in Europe. Personally, I can accept that. The product may not fulfill the customer's needs. But the merchant shipped as promised, so the customer should accept to bare those costs. Of course, if you ship internationally, each case like that is sheer horror: You've paid customs fees and taxes, which you can't have refunded. You have to bare the shipment costs (back and forth), so for some standard order you easily might end up with costs of € 50+, without having anything to show for it. That's the risk in our not-so-global economy...
BTW: The European law would allow differently, but in my experience merchants don't make use of it. You usually get a full refund and a label for free shipment of the product back to the merchant. For international shipments they might be more rigid, though...