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Yeah, I only buy from Kobo if I have at least a 40% off coupon, but their customer service is so bad, I'm leary even then.
Also looking ahead to what I'm going to do when my Sony dies - philosophically a Kobo would fit me best, but I'm afraid of dealing with CS if something goes wrong with it. It took over a month for them to finally refund a defective ebook, I shudder to think about dealing with them if I got a bad ereader.
Generally, when I buy ebooks now, it's from Google.
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