Quote:
Originally Posted by slate
The mere fact that you had to fill in a web form for phone support is the problem. A direct phone number to support like they used to have but discontinued is the glaring issue here.
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I've owned my kobo since November. As far as my experience goes we never even had a phone number before, just email and chat, so for me filling in a form then phoning up is fine. Also now I have the phone number I can dial it without filling the form in first. But if I get a better result by filling in the form then that's worth a few minutes of my time.