Quote:
Originally Posted by Josieb1
I didn't have to wait for a call. I filled in the web form, selected phone, was then directed at a page with the phone number to call. It also listed my ref number which I had to key into the phone when prompted.
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The mere fact that you had to fill in a web form for phone support is the problem. A direct phone number to support like they used to have but discontinued is the glaring issue here.