Quote:
Originally Posted by hleo12
I guess they have different support policies in different countries... In my country, we could only communicate via email.
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Yes, true. Anglo-Saxon countries receive better support then other countries.
I've had some encounters with CS in The Netherlands.
None of my questions or problems were solved immediately.
The first Kobo response in The Netherlands is
a) Standard reply (often not releated to the question/issue). Or update to the latest available firmware (even when you write cleary in your mesage that you already done that.)
b) Deny. "We are not aware of this problem." (On the internet there is lots of confirmation that a problem exist. Not always, also stating that Kobo is aware of it.
CS in Germany is IMO better where problems are taken more seriously. They actually try to solve your issue. I guess the German CS employees actually think and/or look in to it before they respond.