Quote:
Originally Posted by slate
It's cool to hear the you had some great customer service, this certainly has not been my case over the years.
The real issue is that you cannot actually initiate support directly over the phone anymore, you must fill in a webform and wait for them to call you. This is a HUGE step backwards along with their online chat that never seems to work anymore.
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I didn't have to wait for a call. I filled in the web form, selected phone, was then directed at a page with the phone number to call. It also listed my ref number which I had to key into the phone when prompted.