Quote:
Originally Posted by FinancialWar
Wow, Just got a reply from Booxstor's store. Is this how Germans do business?
Hello,
Actually you are not allowed to return your device after 7 days in use (14 days for EU customers only). http://ereader-store.de/en/content/6-returns
If you want to return your device though, we can only accept it, if it is in the like new condition.
Since you are from abroad of EU, shipping costs and payment fees will not be refunded.
If the wifi issue (occasional turning off of wifi settings) is the only ground you want to return your T68, my suggestion is to wait a couple of days - I will figure out a solution for you and provide it asap. Since wifi is generally working - the problem is most likely not in the hardware.
Best Regards,
Waldemar
Customer service
Under Australian law, consumer have the right to return a product not as describe regardless what the company return policy is.
And I have to pay both to and from postage fee?
Now I know why Booxstor do not use PayPal, he knows that he is selling defective products from Onyx and do not want to give refunds. |
I am even more happy that I decided not to get another. Also, if wifi can be easily fixed, why hasn't it been fixed by now? And for me it wasn't just occasionally turning off, it turned itself off every time I used it.
If you paid by credit card, I'd call the credit card company and tell them to refuse payment.