MobileRead Forums - View Single Post - T68 disconnects after few minutes guaranteed

FinancialWar · 08-29-2014, 04:13 PM

Wow, Just got a reply from Booxstor's store. Is this how Germans do business?

Hello,

Actually you are not allowed to return your device after 7 days in use (14 days for EU customers only). http://ereader-store.de/en/content/6-returns

If you want to return your device though, we can only accept it, if it is in the like new condition.

Since you are from abroad of EU, shipping costs and payment fees will not be refunded.

If the wifi issue (occasional turning off of wifi settings) is the only ground you want to return your T68, my suggestion is to wait a couple of days - I will figure out a solution for you and provide it asap. Since wifi is generally working - the problem is most likely not in the hardware.

Best Regards,
Waldemar
Customer service

Under Australian law, consumer have the right to return a product not as describe regardless what the company return policy is.

And I have to pay both to and from postage fee?

Now I know why Booxstor do not use PayPal, he knows that he is selling defective products from Onyx and do not want to give refunds.

08-29-2014, 04:13 PM	#12
FinancialWar Banned Posts: 397 Karma: 85500 Join Date: Feb 2011 Location: Sydney Device: Sony PRS350, Onyx M92, Onyx T68 (defective!)	Wow, Just got a reply from Booxstor's store. Is this how Germans do business? Hello, Actually you are not allowed to return your device after 7 days in use (14 days for EU customers only). http://ereader-store.de/en/content/6-returns If you want to return your device though, we can only accept it, if it is in the like new condition. Since you are from abroad of EU, shipping costs and payment fees will not be refunded. If the wifi issue (occasional turning off of wifi settings) is the only ground you want to return your T68, my suggestion is to wait a couple of days - I will figure out a solution for you and provide it asap. Since wifi is generally working - the problem is most likely not in the hardware. Best Regards, Waldemar Customer service Under Australian law, consumer have the right to return a product not as describe regardless what the company return policy is. And I have to pay both to and from postage fee? Now I know why Booxstor do not use PayPal, he knows that he is selling defective products from Onyx and do not want to give refunds.