Quote:
Originally Posted by Josieb1
I've just been impressed by Kobo Customer Service.
I'm in the UK and couldn't open a book I'd bought. Tapping in the cover page just produced a pop up telling me it linked to an external web page and I couldn't get past that.
I duly went onto the kobo website, filled in the contact form and selected phone.
I got a 0808 phone number (which is free for my phone company). I rang the number and got an English speaking young lady, she quickly identified me, recognised the problem, loaded the book onto a ereader she had and told me how to get past the pop up message. I needed to swipe slowly on the bottom right of the cover image, not tap.
I'm actually very impressed. I've made a note of the phone number for future reference. 
We used to have a chat feature, which I'd used in the past. That's gone now so I wonder if the phone number is new? |
Hell ya!, sometimes by mistake a Company hires a kick ass rep, too bad they don't do that on purpose more often!
regards
Jack